Text and optional voice
Let visitors type their question or use a voice conversation where website voice is enabled for the account.
Website AI Assistant
Help website visitors find an answer—and a useful next step.
The CallSage Website Assistant lets visitors ask questions by text and, where enabled, voice. It responds from the same approved business knowledge as your phone assistant and can capture requests for your team.
CallSage AB · Gothenburg, Sweden · EU-oriented data processing
The challenge
A website visit often ends before a customer finds the right detail.
Visitors may need a specific price, service detail, opening time, or booking answer that is buried across several pages. A website assistant gives them a conversational route to the information while keeping the business in control of the source knowledge.
Capabilities
Useful assistance without a disconnected chatbot.
Answers from approved knowledge
Use your maintained services, hours, prices, FAQs, and policies rather than relying on general web knowledge.
Lead and request capture
Ask for contact details and the context your team needs when a visitor wants help or cannot complete the next step alone.
Shared with the phone channel
Update key business information once and keep phone and website answers consistent.
Example workflow
A visitor wants to know whether a service fits their situation.
- 01
The visitor asks naturally
They describe the service or outcome they are looking for instead of searching through navigation and FAQ pages.
- 02
The assistant answers from your content
CallSage uses the approved service information and can ask a short clarifying question when needed.
- 03
A next step is offered
The visitor can be directed toward an appropriate page, a booking workflow, or a request for human contact.
- 04
Context is preserved
If follow-up is needed, your team receives the useful details rather than a generic “website enquiry.”
Human fallback and safety
The assistant stays within the website role you define.
A website conversation can clarify and collect information, but it should not claim certainty where your source material does not provide it. Sensitive, unusual, or high-impact requests need an appropriate human path.
- Limit the widget to approved website domains
- Use centrally managed business content
- Escalate requests that require judgement or private account access
- Tell public-demo visitors not to enter sensitive information
FAQ
Questions about the Website Assistant
Can visitors speak instead of type?
Website voice is available on supported CallSage configurations. Visitors can use a browser-based voice conversation where it has been enabled.
Does it learn from our public website automatically?
CallSage can use approved business knowledge prepared for your account. You remain responsible for reviewing the information and keeping important details current.
Can it collect leads?
Yes. A configured workflow can collect contact details and request context, then create a follow-up for your team.
Can we test it before adding it to our website?
Yes. The public live demo and business demo provide ways to explore the experience before a production website setup.